Frequently Asked Questions

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How does Subscribe & Save work?

You get 15% off every order, and your bars ship automatically every 30, 60 or 90 days, whichever you pick. You're charged the discounted price each time an order ships. There's no commitment.

Can I skip, pause or cancel?

Yes, anytime. You can skip a delivery, change how often it ships, pause or cancel online, with no phone call: use the link in your subscription emails or your account on groobaroo.com. Or email us at support@groobaroo.com and we'll do it for you. Cancel before your next order ships, and you won't pay for it.

Will I know before I'm charged?

Yes. We email you a few days before each renewal, so you can skip or change it first.

Does the guarantee cover my subscription?

Your first order with us is covered by our 60-day money-back guarantee. Later deliveries aren't part of the guarantee, but you can cancel any of them for a full refund until it ships.

Can I use a discount code on a subscription?

Discount codes work on one-time orders. Subscribe & Save already takes 15% off every order.

What's the shipping cost?

We offer free shipping on all orders over $40. For orders under $40, shipping starts at $4.50 and is shown at checkout.

When will I receive my products?

Orders ship from our fulfillment center within 2–5 business days, and USPS delivery takes 2–4 business days after that. Most orders arrive within 4–9 business days.

Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.

Do you offer a guarantee?

Yes. Every first order comes with our 60-day money-back guarantee. If you're not happy with your results, email us at support@groobaroo.com within 60 days of receiving your order, and we'll refund you. You don't need to send anything back. See our Refund Policy for the details.

What if my order arrives damaged?

If you receive a product that has been damaged during shipment, email us at support@groobaroo.com with a photo, and we'll ship out a new product for you or issue a full refund.

How can I cancel my order?

Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to the Shipping and Refund Policies in the footer.

Where are the products made?

Our treatment bars are made in the USA with domestic and imported ingredients, under strict quality control standards.

Can I track my order?

Yes. Once your order ships, we'll email you a tracking link.

Do you ship internationally?

Not yet. We currently ship to the 48 mainland US states and Washington, DC.